Have you ever posted a TikTok video and noticed the like count seems off or incorrect? This frustrating issue seems to happen to TikTok users more often than it should.
The good news is there are a few troubleshooting tips you can try to potentially fix TikTok showing the wrong like count on your videos.
Why Your TikTok Like Count Can Show Incorrectly
Before diving into the solutions, it helps to understand why TikTok sometimes displays the wrong like count in the first place. There are a few possible reasons this annoying problem happens.
Glitches or Software Bugs
With TikTok being such a rapidly growing app, constant updates being pushed, and millions of videos and interactions happening by the second – glitches are bound to occur. Software bugs that affect stat tracking can sometimes cause incorrect view, like, or other counts.
Usually bugs are identified quickly and fixed by TikTok engineers. But during the short period an issue exists, it can impact your stats and show the wrong numbers.
Issues on Your Device/Account
Less often, the incorrect likes issue stems from your device or individual user account. For example:
- Connection problems or weak wifi signal causing the app to miscommunicate with TikTok’s servers
- Cached outdated data that needs clearing
- Corrupt app data impacting stats tracking
- Account setting problems resulting in miscounting likes or views
The fixes covered in this article should address any device or account-specific problems as well.
How to Fix TikTok like Count Wrong
Now that you know why TikTok struggles with correct like counts at times, let’s get into the step-by-step troubleshooting guide.
1. Check if TikTok is Having Widespread Issues
Before wasting time troubleshooting your device or TikTok app install, it’s a good idea to check if a larger problem is causing stats issues for everyone globally.
The easiest way is to visit the Downdetector site for TikTok. Downdetector tracks outages and issues report from users around the world in real time.
Simply navigate to the site on your browser and scroll down to see a snapshot of any recent reported TikTok problems.
- If you see a big red spike in reported problems, that likely means an outage or issue is impacting TikTok services globally. There’s nothing you can do but wait for TikTok engineers to identify and patch the problem – which typically happens fast. Just hang tight for a bit!
- If the reports are low and there’s no indication of widespread problems, move on to troubleshooting your specific device and account in the next steps.
Visiting Downdetector first allows you to confirm if the incorrect likes stem from your side or TikTok’s side. This can save you lots of time instead of fiddling with unnecessary fixes during a global service disruption.
2. Check Your Internet Connection
Assuming TikTok services are running smoothly overall, the next troubleshooting area is your local device connectivity.
For your TikTok app to communicate properly with TikTok’s stat servers – your internet signal needs to be strong, quick and reliable:
A. Confirm Mobile Data or Wifi is Connected
- Start by ensuring your mobile data or wifi is connected properly.
- Go to settings -> Wi-Fi and confirm wifi is enabled, or
- Go to settings -> Mobile Data and confirm it is enabled.
- If neither are enabled that is likely the cause of incorrect TikTok counts! Quickly turn on mobile data or connect to a wifi network.
B. Test the Connection Speed
If mobile or wifi is showing connected, your issue could be a slow, overloaded or spotty connection:
- Perform a speedtest using fast.com, speedtest.net or the speed test app
- Check if you’re getting at least 3-5mbps download speed or better
- Also confirm low ping and steady connection without major fluctuations
If the speedtest shows a slow, congested or wavering connection – video and stat syncing issues can occur in bandwidth-heavy apps like TikTok.
To troubleshoot further:
- Try moving closer to your router if on wifi
- If possible, switch wifi networks or test with mobile data instead
- Reset your router and modem
- Check if other household members are bandwidth-hogging with video streaming, video calls or game downloads
Clearing up connection problems is key to resolving a wide array of mobile app issues.
C. Force Quit and Re-open TikTok
Another quick connectivity check is to force quit the TikTok app:
- Bring up your phone’s app switcher menu
- Swipe up on the TikTok preview to fully force quit the app
- Restart the TikTok app and head to your video with the wrong like count
- Check if it has updated correctly after reconnecting to TikTok’s servers
If other videos and app areas display properly – the issues may lie with that one specific video. We cover additional troubleshooting in later steps for isolated problems.
But if most videos and likes counts continue displaying wrong, connection problems are still likely at play. Keep testing and tweaking your wifi or mobile data until full stability is restored.
3. Restart the TikTok App
Beyond internet connectivity issues – an erratic app state itself can sometimes get in the way and display old cached stats instead of fresh results.
Restarting the app essentially clears out it’s temporary memory and data processing queues. Upon reopen, your TikTok app pulls down entirely new data from TikTok’s servers – giving you an accurate snapshot.
- Return to your phone’s app switcher
- If the TikTok app is open in the background, swipe up on it to fully close
- Tap on the TikTok icon to launch it fresh again
- Navigate back to your video page with incorrect likes
- See if restarting cleared any app gremlins and shows updated accurate like stats.
Give it about a minute or two upon restart for the latest numbers to populate.
If incorrect counts still persist, don’t worry – more fixes coming right up!
4. Sign Out and Back Into Your TikTok Account
An additional app reset is signing fully out of your TikTok user account, then logging back in afresh. This can clear up account-specific data sync problems.
- Tap the profile icon in the lower right of your TikTok feed
- Choose settings in the menu
- Scroll down and select “Log out” to fully sign out of your account
- You will return to the main TikTok feed as an anonymous guest user
- Input your username and password to log back into your account
- Return to your problem video page with wrong likes
- Check if freshly logging in pulls down latest accurate stats from TikTok
If your stats look correct after signing back in – excellent! We resolved corrupt local account data.
If you still face issues, move forward to the advanced troubleshooting steps next.
5. Force Close and Reopen TikTok App
This step is a more forceful reset that clears actively running TikTok data out of your device’s memory entirely. Think of it as a deeper power cycle.
- Open phone settings -> Apps -> TikTok app
- Choose Force Stop to completely force close it everywhere
- Return to the home screen and restart the freshly killed TikTok app
- View your video, hopefully with likes count now fixed!
Force stopping the app clears any stuck background connections or sync processes gumming up proper stats delivery. It essentially reboots the app to factory conditions so when launched next – your TikTok pulls 100% fresh live data into the client.
If this deeper reset resolved your incorrect TikTok counts – fantastic! Marker the problem down to stuck background processing.
On to the nuclear options if issues continue…
6. Fully Uninstall and Reinstall TikTok
So your TikTok app connectivity and local data are intact. Force stops and restarts galore haven’t helped. All other signs point to wonky software causing this pesky TikTok stats problem on your device.
When advanced app issues strike – the sturdiest fix is often a clean reinstallation of the app. Think of it as factory resetting problems within the application itself:
- Head to phone settings -> Apps -> TikTok
- Choose Uninstall to completely remove the app
- Visit the Play Store and redownload a fresh TikTok install.
- Log back into your account within the freshly installed app
- Cross your fingers for correctly updating likes stats this time!
This should wipe out any corrupt software issues plaguing your individual TikTok install and device. Ideally, the app is rebuilt nice and clean pulling accurate live data upon open.
If your TikTok app is still misbehaving after reinstallation – last resort time in the advanced steps ahead.
7. Update Your TikTok App
Another nuclear option is ensuring you are running the newest version of TikTok possible. Major app updates often contain fixes for bugs impacting stats, connectivity, caching and other issues causing trouble for users.
Ideally keeping apps updated in general avoids many headaches – but it’s easy to let updates lapse for long periods.
Let’s get your TikTok up to date:
- Open the Google Play Store on your mobile device
- Select the menu icon and choose “My Apps & Games”
- Scroll down to locate TikTok under app listings
- If an Update button shows instead of Open – you aren’t updated! Tap Update.
- The latest TikTok version will download and install automatically
- Load up the freshly updated app after completion
- Head back to your video view counts and see if the update cleared up any issues
Take note if inaccurate stats changed for certain videos after updating. That good clue for TikTok engineers debugging problems in specific app versions.
If you still face inaccurate TikTok counts after updating, the nuclear finale awaits…
8. Clear The App Cache and Data
If no other troubleshooting steps resolve the incorrect TikTok likes and nothing seems to help – extreme app surgery is required with cache and data clearing.
But when all else fails, wiping app data gives you the best chance of fixing even advanced issues:
- Return to phone settings -> Apps -> TikTok
- Select Storage (may be Storage & Cache on some phones)
- Tap on “Clear cache.”
This purges absolutely all temporary usage data and login details from the TikTok app on your device. Essentially reverting it to day 1 fresh status.
- Launch TikTok next and walk through the intro articles
- Input your login info to reconnect your TikTok account
- View your problematic video page with incorrect likes
- Cross fingers that deleted data provides accurate stats!
If your TikTok app still shows the wrong like counts for videos after this drastic fix – the issue may be deep in TikTok’s systems requiring an engineering fix.
But clearing user data fixes the vast majority of stubborn mobile app issues in our experience – so fingers crossed!
9. Reboot Your Mobile Device
This final troubleshooting step is the nuclear missile option – a full reboot of your phone or mobile device itself.
If no app-level fixes resolve the incorrect TikTok stats – a fresh device start clears out stuck processes which may interfere with mobile apps on a deeper system level.
- Locate the power button your phone or tablet
- Long press the button until the power down screen appears
- Tap Power Off button to complete the shut down
- Let the device sit 1-2 minutes fully powered down
- Press the power button to boot it back up fresh!
- Once restarted, launch TikTok and check those pesky video view counts.
- Also watch general TikTok performance after a reboot – notice any improvements?
Hopefully restarting the device resets things fully and TikTok stats function normally again! If not, deeper troubleshooting or contacting TikTok support may be necessary.
But a system-level restart resolves most stubborn mobile issues – so chances are your reboot nuked whatever was interfering with TikTok app communication.
10. Disable Any Active VPN Service
Using a VPN tunnels your internet traffic through remote servers, which can confuse app connectivity.
- Go to your phone settings -> Network & internet -> Advanced
- Check if any VPN is enabled and toggle it off
- Disable any VPN apps completely
- Relaunch TikTok and view those problematic like counts
Without rerouted VPN traffic, stats connectivity may improve.
11. Attempt TikTok Login from Different Device
Rarely an issue stems from a connectivity glitch between solely your device and TikTok servers. Checking from another phone can rule this out.
- Download and install TikTok on another phone or tablet
- Input your account username and password to log in
- Navigate to the video showing incorrect likes
- Refresh the page and check if counts are accurate on this device
If stats show properly on the secondary device, the issue lies with your original mobile hardware.
Further device-specific troubleshooting may be warranted in settings and connectivity areas.
12. Contact TikTok Customer Support
If no user-guided fixes resolve persistent wrong video counts, formally reporting the problem to TikTok is the next avenue.
- Open the TikTok app and visit your Profile
- Tap the three Lines menu icon (☰).
- Tap on “Settings and Privacy.”
- Choose Report a Problem from the menu.
- Look for the “Submit a report” link at the bottom of the TikTok help page and tap on it.
- Complete the support request form with details on the problem view count wrong error.
13. Wait for an Update From TikTok
After reporting your issues, give TikTok engineers reasonable time to investigate backend data flows for your account and content. Backend fixes often take days or even weeks.
But refreshed sense of likes accuracy after an informal waiting period signals they resolved your issue covertly!
If inaccurate stats persist long term, continue escalating with additional TikTok support contacts.
We hope these exhaustive troubleshooting tips squash the pesky inaccurate TikTok stats you’re encountering! Let us know if any prove the winner in your case.
