Are you having trouble logging in to Snapchat? If so, this is a common problem that many users have experienced at one point or another.
But don’t worry, the issue is usually easy to fix. In this article, we’ll go over some common reasons why people can’t log in to their Snapchat accounts and what they can do about it.
You may check this article on how to fix Snapchat Stories not Loading Snaps, Showing up or Working or this article pertaining to how to Fix Snapchat Notifications not Working, Appearing or Showing Up.
Common Snapchat Login Issues or Errors
If you’re wondering “why isn’t Snapchat letting me log in,” you’re not alone.
Many other Snapchat users have been confronted with different login issues and error messages. Depending on the activity happening, here are some common types of Snapchat login problems:
- When you fail to log in, you receive the error message
- Another Snapchat login error message is “Cannot find user.”
- There are instances when you cannot log in to Snapchat irrespective of the device you’re using, be it an iPhone, an android phone or a computer.
- Other login error messages include: “That’s not the right password” and “Bad request, please refresh and try again.”
- Some users can’t log in to Snapchat even after resetting their password. This implies that even after some users have used the “forgot password” feature to reset their passwords, there could still be issues logging in to Snapchat.
- Some users can’t log in to Snapchat using their old phone number.
- “The network you are connected to has been temporarily blocked because of suspicious activity…”
- Snapchat login errors sometimes display “something went wrong.”
- “Oops! Your username/email/ or password is incorrect.” This was the original error message from Snapchat when you enter wrongly either the email or the password. For now, Snapchat login error messages are specific.
When your email or username is wrong, you get the error message 2 above while you’ll see error message number 4 when you wrongly entered the password.
- Unable to connect.
- Please check your connection and try again.
- “Due to repeated failed login attempts or other suspicious activity, login for your account is temporarily disabled. Please try again later.”
- Your account has been temporarily locked.
Why Can’t I Log In to My Snapchat Account?
Why does Snapchat keep saying Login failed? You may also be asking: “Why can’t I log in to Snapchat right now?”
- You don’t have an active internet connection.
- The “cannot find user” error message, for instance, apparently displays when you attempt to log in with the wrong email or username.
- The error message “that’s not the right password” is also clear that you’re using the wrong password to attempt a login.
- The “due to repeated failed login attempts’ happens as the error message suggests, as a result of consistent failure to log in over a small period of time.
- “Unable to connect” occurs when you’re not using the official Snapchat app but attempting to use Snapchat through a third-party app.
- You can’t log in to Snapchat because your network has been blocked.
- Snapchat’ may have server-side issues.
- Your device or the Snapchat app simply needs a restart.
- You are using unofficial apps, plugins or extensions that are not authorised by Snapchat.
- You’re using a VPN that is not compatible with Snapchat.
- There is a build-up of cached files and data in the Snapchat app.
- Your Snapchat account is locked.
- You have rooted your android device.
- You might be using an unsupported or outdated browser.
How to Fix Can’t Log in to Snapchat Account (Troubleshooting Snapchat Login Issues)
How do you fix or troubleshoot Snapchat when it won’t let you log in?
There are plenty of ways to troubleshoot the issue and get back into your account. Here’s what you can do:
Check Your Internet Connection
If you can’t login to Snapchat, chances are your internet connection is not as strong. The most common solution to this problem is to check your internet connection.
If you’re on a mobile device, make sure that you have a strong signal and that there isn’t any interference around you. If you can’t get a good signal, try moving closer to an area with better connectivity.
If the speed is low, try restarting your device or turning off any apps that are using data in the background (like streaming services).
Check Snapchat Server Status
While there is no way to log in to Snapchat if the servers are down, you can check at the time of your problem to see if they are back up. To check Snapchat’s server status, go to Down Detector.
This site will show you how many people are currently having problems with Snapchat and what their issues are. If there are a lot of reports coming in, it’s likely that the servers are down.
You can also check Snapchat’s Twitter account to see if they are tweeting about problems. If they’re not, then it’s likely that the servers are down.
If you have recently downloaded an update, try restarting the app. This might resolve the issue. If there are some glitches in the app, restarting the Snapchat app can resolve the login issues.
To restart an app, move your finger to the bottom of the screen and drag it up. This will bring up a list of recently opened apps; select Snapchat from this list, then tap “Force Stop.” Now go back through the same process again and reopen Snapchat.
Reboot your Device
If you’re still having trouble logging in, there’s a chance that something on your device is not working properly. To fix this problem, try rebooting your device.
This will restart all of its processes and clear up any issues that may be causing the login problems. If you are using an iPhone: Press and hold the “Power” button on the right side of your phone for about 10 seconds until a slider appears onscreen.
Slide this slider to turn off your phone. Wait a few seconds before turning it back on again by pressing the same button again.
Try rebooting the device and trying to log into Snapchat again.
- Turn off the device by holding down the power button until it powers off.
- Wait for a while, then turn it back on again.
- Try logging in to Snapchat again
Try a Different Web Browser
If you’re still having trouble getting into Snapchat, try using a different web browser to access it. For instance, if you are facing problems logging in to Snapchat on Chrome, then try using Firefox, Microsoft Edge or Safari.
Apparently, if the Snapchat login issue has to do with one particular browser, switching to other browsers can be the solution.
You can also use a different device to check if the problem is with your account or with the app itself.
Clear Your Cache and Cookies from Snapchat
Cache and cookies are two types of data that websites can store on your computer. They’re both used to make websites run more smoothly, but they can also cause problems if they’re not cleared out regularly.
Deleting them is a quick and easy way to fix some minor issues with Snapchat, so try this next if you still haven’t been able to access the app after restarting your device or trying out the other suggestions above.
How to clear Snapchat cookies from the App
– Open the Settings menu on your device
– Scroll down until you see App Management.
– Tap it to open a list of all the apps installed on your device.
– Find Snapchat in the list and tap it to open up its permissions page. Tap on “Force Stop.“
-Tap Clear Cache and confirm the action by tapping OK.
-Open the “Settings” app on your iOS device.
-Tap on “Privacy” in the menu at the top of the screen.
-Scroll down and tap on “Snapchat” under “Application Settings.”
-Tap on “Clear Cookies and Data.”
Clear cache and cookies in your Web Browser
-Open Google Chrome on your computer
-Click the three dots in the top right corner and then click Settings.
-Click Privacy and Security in the menu that appears.
-Scroll down until you see “Clear Browsing Data” and click it.
- Select “Cookies and other site data” and “Cached images and files.”
-Select a time range from the drop-down menu and then click “Clear Data.”
-Click the three horizontal lines in the top right corner, then click Options.
-Click Privacy in the menu that appears.
-Click on Clear Recent History.
-Select how much time you want to clear from your history and then click “OK.”
-Open Apple Safari on your computer.
-Select Safari in the top right corner, then click Clear History and Website Data.
-Click “Remove All Website Data” when prompted.
-Open Microsoft Edge on your computer.
-Click the three dots in the top right corner, then click Settings.
-Select Clear Browsing Data.
-Choose how much content you want to clear and then click “Clear.”
Ensure your Login Credentials are Correct
The first thing to do is check your login credentials. This can be done by going to the app store on your phone, searching for Snapchat and then opening the app icon. Once the app is open, click on “Log In” at the top right of the screen.
- Are you using the correct email address? The username should be in lowercase letters and without any special characters or spaces between words.
- Do you have the correct password? It’s also important that you know exactly what password you used when creating an account with Snapchat because if it’s wrong there are no other options for recovering it apart from resetting it manually which would mean losing all previous messages and photos sent through this social media platform (which isn’t ideal).
Reset Your Password on Snapchat
If you’ve already tried to log in and still can’t, there are a few other things you can try: Reset your password. If you haven’t changed it in a while, it’s probably time to do so. If you forgot your Snapchat password, reset it to be able to log in successfully.
You can reset your Snapchat with your email or your phone number.
Ensure you change it to something strong that contains symbols, numbers and letters but that you’ll remember easily. Make sure the password is not too short or too long.
If it’s too short (like just one letter), then people can guess what the rest of your password might be based on what letters are left over when trying all possible combinations of those remaining letters with numbers added in as well—and this means hackers could get into your account pretty easily!
On the other hand, if there’s no real pattern at all for choosing new passwords (like 1234567890), then this would also make hacking easier because hackers might not even need any special tools or software anymore either since most people wouldn’t think about using these kinds.
Use a Different Device to Access Snapchat
If you’re still unable to log in, try using a different device. If you can’t log in with your phone but can use a computer, it may be worth switching to the latter option. You might also try logging in on a different browser (e.g., Chrome instead of Safari) or even on a different computer altogether.
Try changing internet providers and/or networks if you think these could be contributing factors to your problem. For example, if you have an unlimited data plan but are still experiencing issues connecting to Snapchat’s servers via WiFi at home, this could be due to poor quality—try switching from WiFi to cellular data so that Snapchat has more bandwidth and less interference from other devices sharing the same connection as yours.
If none of these ideas work for you, reach out directly through customer support!
Update the Snapchat App to the Latest Version
If you are able to log in to the app, update your Snapchat application to the latest version. To do this:
- Open the App Store or Google Playstore app on your device.
- Tap Updates in the lower right corner of the screen if viewing on an iPhone or iPad, or tap Library (Android) in order to access all updates available for all apps installed on your device.
- Select Snapchat from the updates list and tap Update (iPhone/iPad) or Install (Android). If you don’t see any available updates, go ahead and just close out these menus without making any changes so that we can move on to the other steps below.
Remove the Snapchat App and Reinstall
This is a common solution for many problems and it’s usually worth a shot.
To uninstall the app, open up your phone’s Settings menu and select the “Apps” option. From here, you will see all of the apps currently installed on your phone.
Scroll down until you find Snapchat and tap on it once to bring up its details page so that you can uninstall it by tapping on the “Uninstall” button at the bottom of this page.
Alternatively, you can gently tap on the Snapchat app and select “Uninstall” or “Remove.”
Once you have uninstalled Snapchat from your phone, restart both devices (your computer and mobile device) before re-downloading or reinstalling via Google Play Store or Apple App Store respectively.
If this doesn’t work then try logging in again using one of these methods:
If you’re having trouble logging in to Snapchat, it’s possible that your VPN is experiencing a problem. To check, try reconnecting to your VPN service.
The VPN we recommend is NordVPN since it’s one of the best VPNs on the market, has a great reputation for speed and privacy, and has servers in several countries. If you’re interested in signing up for NordVPN, click here.
Report the Login Error Issue to Snapchat
If none of the above works after several attempts, contact Snapchat Customer Support.
To report the login error issue to Snapchat, you can contact their customer support team.
You can also submit a request for technical support via email.
This will help them determine if maybe there’s an issue with your internet service provider or carrier’s server or connectivity trouble on their end. You should also attach screenshots of the error message you received when trying to log in so they know what is causing it.
You may also want to fix answers to the following Snapchat login queries:
- Why does Snapchat keep saying Login failed?
- How do I fix “Snapchat login temporarily failed or Disabled?”
Conclusion : How to Fix Snapchat Login Problems
Hopefully, you found this article helpful. If you’ve tried some of the steps above and are still having problems logging in to Snapchat, we’d love to hear from you!
Please let us know if there were any other solutions or troubleshooting tips that worked for you in the comments below.